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After deciding on the puppy that you want, click the burgundy banner that says “Click here to start the adoption”. You will be directed to a page that shows you the charges and lets you choose additional items that your puppy might need. You will be directed to the order page, fill out the boxes and click “confirm the order”. We will contact you after we have received your order and schedule pick-up or travel arrangments.

If you visit with the puppy that you placed a deposit on at the club and find that it is not the right personality match or if you are not pleased for any reason, we will be happy to show you other puppies that are available at that time. We can transfer your deposit or  refund your deposit. If you wish to transfer your deposit before visiting with the puppy you placed your original deposit on then there will be a $200 transfer fee.

Your puppy already has a microchip. By enrolling the microchip you will be identified as your puppy’s owner, which ensures that you can be contacted immediately once your lost pet is found.

If your pet is lost or stolen and your chip is not enrolled, then it could be assumed that he or she does not have an owner.

Since we will not be able to verify your ID in person we request a picture of the cardholder with a photo ID next to their face for verification.  Along with a picture of the credit card, we only need to see the last 4 digits of the number in this photo. This is for the clients protection and ours.

The transitional period normally takes around 10 days, during that period your puppy may not want to eat well. The entire environment is new for him/her, from sights and sounds to smells. To make the adjustment easier, you should allow him/her to have plenty of rest time in a safe place; that is why a crate is important. Please, feed as we have directed in your care video and give us a call if your puppy is not eating enough or if he/she doesn’t have at least 2 bowel movements a day. A decline in your puppy’s health state can appear quickly.  Our puppies’ health is our top priority.

We strongly recommend crate training!  We have available crate kits at the club that you can pick up on adoption day.

It is important that you teach your puppy how to walk on a leash at a young age. We recommend that you walk your puppy using a harness, NOT a collar. A collar can put too much pressure on your puppies developing trachea. Do not leave your puppy unattended with his/her harness on, your puppy could potentially chew it off.


Your puppy will have their own personal nanny throughout the entire travel/flight experience that you can stay in contact with throughout the process. Your puppy will be the nanny’s carry on and will always be safe by their side. We will accommodate your schedule to the best of our ability. With the personal nanny experience, you can be rest assured that your puppy has one-on-one attention.

One of the trusted team members of the club will personally drive your puppy to your home or a public location that is convenient to meet. This service ensures that your puppy is always under the care of a trained team member and will be safely delivered to your door.
*Travel days and times will need to be pre-approved by driver and management.

If the nannies flight is delayed then the nanny will be in touch with the puppies parents to communicate an updated time of arrival.

Yes. You can place a deposit on your puppy by hitting the button ” Click here to start adoption” You can place a $400, non-refundable deposit to hold your puppy. When a deposit is made, the reserved puppy is removed from our website. We will hold the puppy for you at the club for free, up to 4 days past your puppies date available. If you are unable to pick your puppy up within that time frame, we ask that your puppy enters Puppy Preschool for training (ask associate for details and pricing).

If you are unable to pick up your puppy within 4 days talk to us about puppy preschool (if space was available). It is important for young puppies development to start training and socialization at a young age.

When you adopt your puppy he/she will be up to date on all vaccinations. It is important that you finish out the vaccinations. Puppies will continue to get vaccinations until around 16 weeks of age. Show your Veterinarian the vaccinations that we have administered. They will be printed on the invoice and your veterinarian will advise you when the next vaccinations should be administered.

You will be sent home with some preventative meds. Follow all directions on the take-home paper and call us if you have any questions.

Safeguard is a dewormer. We will send you home with pre-dosed syringes to administer. It is good practice to do a preventative round of dewormer whenever there is an environmental change. Give the entire syringe orally, refer back to the take-home video on how to properly administer.

When puppies change environments it is very stressful. When pups are under stress their immune system drops and they can be more susceptible to things such as coughing or sneezing. It’s important to make sure your puppy is getting enough sleep and food during he first 10 days in your home. The Dog Club will also send you home with Probiotics to help your puppies immune system. Green discharge or lethargic mood may indicate a serious problem. If you are concerned about your puppy, call us or your veterinarian immediately.

If you believe something is wrong with your puppy then you are to notify us ASAP. Keep in mind that we do not reimburse for vet bills, we will be glad to advise you to the best of our ability. Please, read our health warranty over in its entirety.

Generally, small-town vets are the best and they are more educated. You can find a good one through recommendations. You can search for reviews on google and see what other clients are saying. We do not recommend large chain hospitals, our clients have had very disappointing experiences and we want your new puppy to have the best possible Vet experience. We do not cover any warranty claim from Banfield Pet Hospitals (Petsmart) or Thrive (Petco). We have made this decision based on the fact that our clients have had disappointing experiences with them in the past and we want all of our puppies to have a positive Veterinarian experience.

Abide by our recommended feeding. In addition to that: 1 hour after meals, you need to syringe your new puppy 9cc (3syringes) of just baby food/karo. Specific directions will be on your care video and on your take-home sheet. If you don’t think your puppy is eating enough, please reach out to our 24 puppy care line (704) 781-7639.

Purina pro Plan puppy is what we feed the majority of our small breed puppies.

You need to call our 24 hour puppy care team (704) 781-7639. Be aware that puppies are like babies and need to be fed every 2 to 3 hours. Furthermore, small breeds are different than larger breeds, so they need to be handled differently. Allow your pup to have 24/7 access to their dry kibble food. Over-eating is rare among small breeds. In addition to their hard food, it is recommended to give your pup rotisserie chicken or yogurt, to entice your pup to eat. Sometimes, small breed puppies deal with the loss of their appetite because of the change of their environment. Please, keep in mind that the encouragement you give your pup during the transition is not causing bad habits. We recommend a high protein diet that has proven to have effective results during the transition period.

We do strongly recommend that you continue to feed your puppy Pro Plan Puppy. If you choose to change brands, please do NOT do so during the transitional period (first 10 days). We would like it if you fed the puppy the way we fed him/her at the club. Your puppy needs to have protein for proper development, make sure that if you choose to change brands DO NOT feed a vegetarian food. Start with 75% Pro Plan with 25% new food for 3 days. Next, 50% Pro Plan with 50% new food for 3 days. Next, 25% Pro Plan with 75% new food for 3 days. We also recommend placing your puppy on a prebiotic during the change in food, because oftentimes a change in diet can affect their little bellies.